Refund Policy

HQLIKES offers non-tangible irrevocable goods so we do not issue refunds once the order is completed and the service is sent, delivered or processed.

As a customer you are responsible for understanding this upon purchasing any item at our website.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honour requests for the refund on the following reasons: 

  1. Non-delivery of the product :

In some cases the delivery times are slower or services may be broken, and it may take a little longer for your service to delivery.
In this case we recommend contact our support assistance. 
Claims for non-delivery must be submitted to our support department in writing within 3 days from the order placing date. Otherwise the service will be considered completed.

  1. Product not-as-described :

Such issues should be reported to our support department within 3 days from the date of the purchase.
Clear evidence must be provided proving that the purchased service is not as it is described on the website.
Complains which are based merely on the customer’s false expectations or wishes are not honored for a refund Our support team is always ready to assist you and deliver highly professional support in a timely manner, including live-chat, ticket system & many other support channels.

  1. All products are sold “as is”. The customer assumes the responsibility for the purchase, and no refunds will be issued.
  2. Upon a fraudulent attempt to file a dispute, we receive the right, if necessary, to reset all the services, terminate your account and/or permanently ban your IP address, phone number, and e-mail.
  3. All credits must be spent after purchased, no partial refunds will be issued, credits are not reversible