1. Acceptance of Terms and Binding Effect

By provisioning a workspace, authenticating via API, or depositing capital onto the HQLikes platform (the "Company," "We," or "Us"), you (the "Client," "Reseller," or "You") expressly agree to be bound by this Master Service Agreement ("MSA"). The Company operates strictly as a backend routing infrastructure for digital metric fulfillment. We reserve the right to modify this MSA at our sole discretion without prior notice. Continued use of our API, dashboard, or routing nodes constitutes irrevocable acceptance of all revised terms.

2. Nature of Service & Disclaimer of Organic Engagement

HQLikes provides automated fulfillment infrastructure for social media metrics. The Client explicitly acknowledges the following:

• Artificial Engagement: Metrics, followers, and engagement delivered via our routing nodes are generated artificially. Unless explicitly defined in a specific node's SLA, these metrics do not represent genuine user engagement.
• Sanctions & Compliance: The Company strictly prohibits use of its infrastructure by individuals, entities, or jurisdictions listed under OFAC or any other international sanctions framework.

3. Service Tier Definitions & Quality Waiver

By placing an order via API or dashboard, the Client acknowledges and accepts the following tier definitions:

• LQ (Standard Volume / Low Fidelity): Nodes optimised for rapid metric volume. No guarantee of profile pictures, biographical data, or username coherence.
• HQ (High Quality / Baseline Fidelity): Standard profile assets included. Does not guarantee active stories, post history, or demographic targeting.
• Mixed Fidelity (Real-Appearance): Blended routing utilising HQ assets alongside profiles with historical post data.
• Premium (High-Fidelity / Top-Tier): Top-tier nodes with complete bios, profile pictures, and post history to closely mimic organic accounts.
• High-Retention / "Non-Drop": Nodes with historically minimal metric decay. "Non-Drop" does not guarantee 0% fluctuation — platform purges are unavoidable.
• Subjective Quality Waiver: The Company denies all refund requests based on subjective quality preference. Deploying an "HQ" payload waives the right to dispute on the grounds metrics were not "Influencer Level."
• Interaction Disclaimer: The Company guarantees quantitative delivery only. We disclaim any guarantee that delivered metrics will interact, engage, like, or comment unless explicitly programmed into the service order.

4. API Execution, Routing Protocols, and Attrition

Once a payload is submitted via API or dashboard, the execution sequence is immutable and final.

• Start Count Authority: The Start Count recorded at the moment the payload is received by our servers is the sole authoritative metric for all dispute resolution.
• Prohibition on Concurrent Routing (Stacking): Concurrent overlapping payloads to an identical target URL are strictly prohibited. Stacked payloads void all associated SLAs and are ineligible for refund.
• Active Attrition Override: The Company is not obligated to recover metrics on profiles undergoing active algorithmic decay. Targets with a baseline count exceeding 100,000 prior to deployment are excluded from SLA refill protections.
• Right of Node Substitution: The Company reserves the right to reroute requests to alternative providers of equal or greater quantitative value without prior notification.

5. Financial Transactions & Closed-Loop Ledger Policy

HQLikes operates exclusively on a closed-loop wholesale ledger system.

• Ledger Credits Only: In the event of partial delivery, technical failure, or approved cancellation, remediated funds are credited exclusively to the Client's internal ledger. No cash refunds or transaction reversals to original funding sources will be issued under any circumstances.
• Finality of Completed Payloads: Once an order is marked "Completed," the transaction is fully executed and non-refundable, irrespective of subsequent platform algorithm updates.
• User Error Forfeiture: Payloads deployed to inaccessible targets, invalid URLs, or misspelled parameters trigger a "Completed" status. The Client forfeits all capital associated with user-error deployments.

6. Fraudulent Disputes & Chargeback Policy

The Company maintains a zero-tolerance policy regarding chargebacks and unauthorised payment disputes.

• Irrevocable Waiver: By depositing capital to the HQLikes ledger, the Client explicitly waives the right to initiate a chargeback or payment dispute with their issuing bank or payment gateway.
• Clawback Protocol: In the event of an unauthorised chargeback, the Company reserves the right to immediately terminate API access and permanently blacklist the Client; confiscate any remaining ledger balance; initiate systematic reversal of all previously delivered metrics; and pursue legal recovery of disputed funds and associated damages.

7. Service Level Agreements (SLA) & Automated Recovery

• Recovery Parameters: Refills are only valid if the target's current metric count falls below the purchased threshold but remains above the original Start Count. If the count drops below the Start Count, the SLA is permanently voided.
• Lifecycle Warranties: "Lifetime Warranty" refers exclusively to the operational lifecycle of that specific routing node, capped at 180 days maximum.

8. Content Restrictions & Regulatory Compliance

• Prohibited Content: The Client shall not route infrastructure to targets containing explicit, pornographic, hateful, violent, or illegal material. Discovery results in immediate cancellation without refund and permanent termination.
• Spam Filter Configuration: The Client bears full responsibility for configuring target URLs. All algorithmic filtering (e.g. "Filter Spam Followers") must be disabled prior to deployment. Metrics intercepted by platform security are deemed fully delivered and ineligible for refund.
• Audio Streaming: For Spotify, Apple Music, and SoundCloud routing, the Company assumes zero liability for takedowns, withheld royalties, or account penalisations by third-party distributors. Deployment to audio targets is at the Client's absolute risk.
• System Exploitation: Any attempt to exploit system latency, bypass rate limits, or manipulate payment gateways constitutes a critical breach resulting in immediate forfeiture of ledger balances and IP blacklisting.
• FTC Compliance: The Client assumes full legal responsibility for adhering to FTC guidelines or equivalent regional laws regarding the representation of artificial metrics.

9. Absolute Limitation of Liability & Force Majeure

The Company provisions its infrastructure strictly on an "AS IS" and "AS AVAILABLE" basis.

• Algorithmic Volatility: The Company shall not be liable for metric attrition, service outages, or SLA suspension resulting from third-party platform algorithm updates.
• Account Sanctions: Under no legal theory shall the Company be liable for account suspensions, shadowbans, profile deletions, loss of revenue, or damage to the Client's brand reputation.

10. Data Protection & Confidentiality

Client data, target URLs, and payload logs are strictly confidential and utilise SSL/PCI-DSS compliant encryption. We do not sell, distribute, or leverage Client order data for external commercial purposes.